Attention Sales Managers: Looking To Blow Your Sales Quotas Out Of The Water?

salesVoIP/Voice over IP, hosted, Cloud, bandwidth, PBX – these terms may sound foreign to a Sales Manager – but what if I said: talk time, call volume, star performers, coaching, reporting, campaigns, customer feedback…

Now I’m speaking your language!



The majority of existing phone systems are outdated, with limited abilities and tools, preventing you and your team from reaching your goals.


There’s a massive shift happening in the telecommunications world, and unless you’re reading a weekly “‘tech talk” blog, you won’t know much about the new technologies and features that are available to you.


When a new smartphone is released, the public gets into a frenzy trying to get their hands on the latest and greatest version, regardless of their current phone’s condition. Ironically, the same concept isn’t being applied to the business phone world, which has been slower to move on, despite it being revenue generating! That’s all about to change.


As a Sales Manager, there’s value in knowing who your star performers are and what they’re doing to succeed. Is it the number of calls they make? The length of their “talk time” ? Having this information is crucial for your business. It can help your team grow and improve, and train future hires.


These tools will help you grow and nurture your business. Research, research, research! Contact various providers and ask about the features included, mobility with on the go agents, additional charges, contracts etc. Bring it back to your IT team and get their input.


You’ll be amazed at what you could be missing and how easy it can be to switch. You’ll be left asking why you didn’t do this sooner!

Nina Lavery
YOVU Cloud Office Phone

R.I.P. 1930-2016 Onsite Phone systems

Onsite Business Telephone Systems

R.I.P. 1930-2016   r-i-pimage


Do I want to manage an email server? How about a CRM server? Or any server…

No thank you.

The same principles apply to onsite telephone systems:


Top 5 reasons business are tossing out the onsite telephone system and moving over to YOVU.


1- They age fast – I have been in telecom for 15 years and have seen 3 generations of onsite phone systems (Nortel Norstar, Nortel BCM1000, Nortel BCM450) that required fix, upgrade and inevitable replacement. The reason for this  is that technology changes so fast that  the servers  powering the “phone system” cannot handle the advancing  features and functionality.

2- Breakage – “But our system is 15 years and we have never had a problem” … If this is your business you are on borrowed time. All electronics have a lifespan it is just a matter of time before you’re frantically calling around looking for a replacement while your customers call in and get a busy signal.

3- Scalability  – Onsite phone systems are sized at time of sale, showing you 10 year return on upfront investment  for example. How great that was, until your business changed and decided to grow. Expansion  can stem  from organic growth, or perhaps you buy a new business , add more locations etc. Nobody told you about this up front but … onsite phone systems have limited scalability.

4- Complexity – If the words , VPN, Private tunnel, vmware, hyperV, Session Border Controller, SIP trunks, one-way audio, resources, servers, intimidate you, then  it’s a good thing you’re reading into this. If it takes someone an hour on a whiteboard to explain the setup in everyday language you’ll have found yourself in a  dark place of onsite phone system complexity!

5- User & Admin friendliness –Ease of use was forgotten with Onsite Phone systems. Over the years, feature upon feature was added but nobody ever stepped back to say “hey this is looking a little crazy to manage”… “is all this going to fit?” .


R.I.P. Onsite Business Telephone systems!!

1930-2016 “you had a good run”






How to pick a wireless phone for your business

Its been too long since I posted here, YOVU Cloud Office Phone continues to do excellent in the market which is amazing….. the downfall it keeps us really busy making sure our deployments go smooth.

In this post i wanted to share some ideas around choosing wireless phones.

There are really 3 big technologies for wireless:

  1. DECT : the Digital signalling standard in most of the world. Benefit: Works out of the box simplicity, Plug and Play with Base Station and phone very reliable solution, can record calls, transfer have all YOVU functionality for inbound and outbound.  Disadvantage: Limited Range and extending the range requires repeaters($$), cabling($$).
  2. WIFI: Everyone knows what WIFI is, there are wifi cordless phones and phone Apps that run on your Smart Phone (iphone, Android and some Blackberry’s) Benefit: Everyone has wifi and a smart phone, the Apps are cheap and sometimes free. The Apps can also leverage your LTE DATA plan on your smartphone which allow you to leave your office, plus all the YOVU features, call recording, transfer, conference, call statistics etc. Disadvantage: Not all wifi is created equal, wifi networks are congested with computers, fridges, thermostats and everything else will soon be connecting. Also if you have a large business you will need to roam between wifi access points, if not setup properly calls can drop when jumping between access points. And let’s not forget about the battery on your smartphone… no explanation required.
  3. Cell Phone/Smart phone :  Benefit: Nothing to install, have YOVU Cloud Office extension ring cell phone and desk phone at same time, extremely reliable and works everywhere.  Plus you can still transfer calls back to your desk phone, record calls, just like your on a desk phone. Disadvantage: When making outbound calls you use your cellular provider and bypass YOVU Cloud , meaning no call recording, no call statistics, no office caller ID (it will show your cell number).


In a nutshell selecting the right wireless technology depends on the business environment and sometimes its a combination of technologies that win. We will help work with you on the right solution plus we have free trials of all the above technology so you can test it and see for yourself what works best for your situation. Email us at to start your trial.

Thanks for reading.



Moving Offices was so easy

We have been very busy lately our tech support and sales team recently moved offices and by the way it was so easy to move our Yovu Cloud office phone. . No Servers or hardware to move, no phone lines to move and coordinate with B%LL, no strange bix or amphenol wiring to deal with and most of all NO DOWNTIME. Unplug the phone and plug it back in. The Yovu service routed to our cell phones while our phones were unplugged, we never missed a call. Yovu is so amazing! If your interested in learning more we are setting up a demo area at our new location email to schedule an appointment.  We are always happy to come out and visit you too!

Business & Trade Expo November 25th

Come and visit us at the Business & Trade Expo from Regional Enterprise and Global Trade at the Western Fair London, Ontario on November 25th 3-7pm. We will be showing off for the first time some very new technology in video conferencing and giving away one of the new Yealink T40 phone’s with 3 months of free service.  Hope to see you at our booth!

Yealink T49G Wireless Voip Phone

How to pick the right desk phone.

We get asked all the time , what desk phone(s) would you recommend?  It’s a good question and one worth writing about.

I usually follow up good questions with more questions:

The first thing you want to understand is your computer sharing the same cable as your desk phone? Most VOIP/SIP compatible phones have a dual computer Jack/RJ45 in the back of the phone. One jack goes from the wall outlet to the phone and the 2nd Jack (has a picture of a computer) goes from phone to computer. This reduces the amount of Data drops you need to have wired in your office saving you money. If you find yourself in this situation we usually recommend a gigabit model phone , the specs usually have a “G” next to the model number or 10/100/1000 in the tech specs.

The next question i usually ask is do any of your employees have any vision problems? There is a big price jump between a monochrome backlit screen and colour. Colour is much easier on the eyes if you are monitoring extensions, lines and incoming caller ID. Its a good idea to give your receptionist a colour screen phone if she handles a lot of calls.  Also Colour screen phones can usually take your companies logo and upload to the screen. This gives a nice appearance to customers and guests meeting at your office.

Does your staff use the speakerphone to make calls? More entry level phones don’t offer the higher end speakers and receivers found in executive style phones. Callers on the other end will notice between a entry level phone , the sound will be more echoed or muffled. Also when listening the cheaper phones speakers can have trouble hearing or come in too loud and distorted. I’ll cover Boardrooms phones in another blog….

What features do you want displayed on the phone? This question alone could force you up to a higher end model of phone. We get a lot of requests for buttons to monitor extension, record calls, speed dial, auto transfer to cell, page, emergency broadcast etc. These features usually require a programmable button on the phone. The entry phones may only give you 1 programmable button , and these are usually left available for line keys. Also I hate paper labels on phones, everyone hates paper labels on phones, the nicer models have software keys 8 to 16 programmable keys. If more is required we can put a expansion modules on certain models phones to significantly increase the amount of programmable buttons.

Will any of these phones be in a wet, dirty or cold environment? If you answered yes to this , I would steer clear of the mid or high end model phones. In fact in some cases I may even recommend a very inexpensive analogue phone. Analogue phones can take -30 temperatures compared to a rugged VOIP phone you would be limited to -20. In Canada we can easily hit -30 wind chill on a Sunny day in January.

Wireless phones, is your staff mobile? I will cover this in another post. Today i wanted to focus on wired phones.

We will work with you to find the right model for your business. We only list a small portion of the phones we work with on our phones page.  One size may not fit all!

Thanks for reading

Aaron Atkinson

Yovu Hosted PBX

YOVU website

YOVU’s new website is finally here. Our goal with the Yovu Cloud office Phone website was to make it easy to understand the service and simple to sign-up. If you have any suggestions how we can make it better we would appreciate any feedback  to


Thanks for browsing!~@