The desire to communicate effectively over great distances has always been a part of the human experience. From pigeons and human messengers, to Alexander Graham Bell’s 1876 telephone patent, mankind has never stopped innovating communication. Communications have now evolved to the Cloud, which is exciting because it is finally easy to connect from anywhere.
What is the Cloud?
The first step in understanding how a Cloud-based phone system works is to understand the “Cloud” itself. There is no one single “Cloud”. The term “Cloud” refers to a network of servers housed in a secure location.
Imagine a typical server room in a large corporation. Access to this room is limited to IT staff and upper management, and the equipment is maintained in a temperature controlled environment that was retrofitted into an existing office space. When the company needs to upgrade, troubleshoot its operating system or have each employee use new software, someone must physically enter the server room to provide the work.
The Cloud takes the server room out of the office and places it in much larger, much more robust and physically secure location, usually called a Data Center. The company can pay for a private Cloud or it can share costs with other companies by renting space on a shared network. All the upgrades, maintenance and high level of security is outsourced to the Cloud’s administrators. These experienced Cloud administrators are more skilled than customers can afford, which offers another considerable benefit of subscribing to Cloud services.
These days, it is nearly impossible not to use the Cloud in some way; Amazon, Gmail, Youtube, and Salesforce.com are some of the pioneers in this field.
What is a Cloud-based phone system?
Cloud-based phone systems use internet language, also referred to as VoIP (Voice Over Internet Protocol) instead of physical telephone lines. The software to run the phone system is housed in a Cloud facility (also known as a Data Center). For example, YOVU Cloud Office Phone runs out of multiple Data Centers.
How can a Cloud-based phone system benefit my company?
One reason why companies are switching to Cloud-based phone systems such as YOVU, is to reduce costs. By eliminating the complexity of onsite servers, telephone lines, support contracts, phone hardware and the human resources required to manage it all, businesses typically find a ROI for making the shift. Cloud-based phone systems are incredibly flexible. Instead of having a physical office phone in each location or an alternate phone number for off hours, extensions can be assigned to cell phones. In addition to all of the standard calling features such as caller ID and call transferring, YOVU Cloud Office Phone also allows call monitoring and a web portal that also allows you to virtually send and receive faxes. In the portal, you can set up automatic routing to ensure calls are addressed any time, day or night, as well as pull call reports and listen to call recordings (useful for training or problem resolution). Another beneficial component for making the shift, is the built-in disaster recovery and CRM integration.
Are you ready to save money and upgrade your office phone system?
YOVU provides a complete Cloud-based phone system for any sized business, so you can reduce costs and give your staff and clients a better communication experience. We have products and packages that are customizable to meet not only the current needs of your business, but future needs too. For more information on how a Cloud-based phone system can benefit your specific needs, please contact us.