Elevate your business phone

Absolutely. YOVU protects your communications with enterprise-grade encryption. Our digital infrastructure is hosted in two hardened, geo-redundant Canadian data centres to ensure your data stays secure and local.

Cloud VoIP empowers your team to work from anywhere with an internet connection. Because your communications platform is hosted in the cloud, an agent working from home or on the road has access to the exact same features — auto-attendants, call routing, and CRM integrations — as they would in the office.

All you need to run VoIP is a high-speed internet connection and a VoIP-enabled phone, with lots of models to choose from. Some businesses place a firewall or other network device between the internet connection and the phone, but that is not normally required.

You can easily set business hours and customize routing rules. After-hours calls can be directed to voicemail, forwarded to an on-call agent, or routed to a 24/7 answering service.

YOVU’s communication tools are embedded directly within Applied Epic. This means your agents don’t have to launch a separate third-party application to keep track of calls or manually keep notes. They can trigger calls with a single click directly from the client’s profile within Epic, keeping their workflow centralized and efficient.

Yes. Because the phone system integrates natively within your Broker Management System (BMS) like Applied Epic, YOVU prepares the call record, duration, and recording for the client’s file, and a broker confirms what gets logged to the activity. That removes the retyping while keeping the record in your hands, which is what keeps it defensible on an E&O review.

Absolutely. By using the YOVU Mobile app, agents can make and receive calls on their personal smartphones using their dedicated business caller ID. This protects their personal privacy while ensuring clients receive professional, consistent communication.