we provide a variety of communication services, including call forwarding

call forwarding and more

At Yovu, we provide a variety of communication services, including call forwarding. Besides, To ensure that our service is used responsibly and in accordance with our policies, we have established terms and conditions that govern its use. Our terms cover everything from user obligations and prohibited activities to liability and dispute resolution. Specifically, our call forwarding feature allows you to redirect incoming calls to any number or device of your choice, providing flexibility and convenience. By using our service, you agree to these terms and conditions, so please take the time to read them carefully.

100% Canadian Business VoIP Phone Systems. Stay connected with confidence in our solution for your Business VoIP Phone Systems. For instance, Keep your business reachable, scalable and seamlessly secure with our future-ready communications platform.

Premium Support. Dedicated support with rapid implementation, regular updates and a complete knowledgebase. Simple User Portal. Manage your entire communications platform, from any connected device. Easy Administration. Easily manage your users, YOVU Privacy Policy teams and auto-attendant settings to fit your changing business needs. Auto-Attendant. Designate and direct incoming calls to ensure they reach the desired department the first time. Custom Numbers. Choose from a wide range of local, toll-free and branded numbers to suit your organization’s needs.

To ensure that our service is used responsibly and in accordance with our policies, we have established terms and conditions. First, Using YOVU Privacy Policy to power your sales team, proactively support customers or better understand your users is at the core of most of our clients’ businesses. So our integration works natively inside Salesforce making your colleagues and teams far more efficient and better able to Leverage Salesforce, and utilize your Salesforce data to make calls and notes more effectively.

Terms and Conditions

Here, you will find information regarding the terms and conditions of our services. We strive to provide our customers with clear and concise information about our services. Please take a moment to review our terms and conditions carefully to ensure a satisfactory experience.

YOVU Privacy Policy

Leverage Salesforce. Using YOVU Privacy Policy to power your sales team, proactively support customers or better understand your users is at the core of most of our clients’ businesses. As such, our integration works natively inside Salesforce making your colleagues and teams far more efficient and better able to Leverage Salesforce, utilize your Salesforce data to make calls and notes more effectively.

100% Canadian Business VoIP Phone Systems. Stay connected with confidence in our solution for your Business VoIP Phone Systems. Keep your business reachable, scalable and seamlessly secure with our future-ready communications platform.

Premium Support. Dedicated support with rapid implementation, regular updates and a complete knowledgebase. Simple User Portal. Manage your entire communications platform, from any connected device. Easy Administration. Easily manage your users, YOVU Privacy Policy teams and auto-attendant settings to fit your changing business needs. Concrete Security. Hosted in Geo-Redundant Canadian data centers ensuring reliability, with 99.99% upkeep backed by SLAs. Auto-Attendant. Designate and direct incoming calls to ensure they reach the desired department the first time. Custom Numbers. Choose from a wide range of local, toll-free and branded numbers to suit your organization’s needs.

Acceptable Use

The Customer is responsible for all activity it conducts using the Services. Customer will not use the Services for purposes proscribed by LCA from time to time, including without limitation: illegal or inappropriate purposes; sending spam; perpetration of security breaches; hacking; privacy breaches; fraudulent activity; distribution of viruses or other harmful code; transmission, distribution or storage of any material protected by copyright, trade-mark, trade secret or other intellectual property right without proper authorization or rights, or material that is infringing, obscene, defamatory, fraudulent, discriminatory, or abusive; any unauthorized access, alteration, theft, corruption or destruction of files, data, transmission facilities or equipment. LCA does not routinely monitor the use of the Service for all such uses, but may in its discretion suspend the access of offending users.

Support

LCA shall provide support (“Support”) for the YOVU Services on the terms contained herein. Support does not include any enhancements or customizations.

Support is provided between 08:30 − 17:00 Hrs. Eastern time Monday to Friday (excluding statutory and civic holidays) (“Regular Time”).
After-hours emergency support is available 24/7. Details on our after-hours support can be found at https://my.yovu.ca/s/article/YOVU-After-Hours-Emergency

Support will include upgrades from time to time as deemed necessary by LCA, or as LCA provides to its customers generally. Such upgrades will require a maintenance window for a reasonable time for which advance notice will be given.

LCA may charge for Support at its then-current rates for equipment not supplied by LCA, or if LCA equipment (i) has been serviced, installed, altered (hardware or software), replaced or relocated, by any person other than those designated prior by LCA.; (ii) displays defects which are cosmetic in nature and/or are the result of mishandling, abuse, misuse or improper storage or operation, installation or maintenance by any person(s) other than LCA; (iii) has been damaged by any external causes whatsoever including use in conjunction with equipment which is electronically or mechanically incompatible; (iv) has not been used in accordance with the environmental conditions as stipulated by both LCA and the manufacture of the equipment.

Dispute Resolution

To resolve disputes which may arise between the parties, any party will notify the other in writing of its intent to escalate to each parties’ President or CEO.

If the issue is not resolved within ten (10) days, then the resolution of the dispute shall be referred to a mediator chosen by the parties. If the parties are unable to agree on a mediator, then either party may apply to a judge of the Ontario Court (General Division), and such judge shall appoint an independent mediator with relevant experience and sufficient qualifications to provide mediation services to the Parties.

If the parties are unable to resolve the dispute with the assistance of the mediator, within fifteen (15) days of the appointment thereof, the dispute shall be settled by arbitration in accordance with the Arbitrations Act (Ontario). If the Customer does not have a Canadian business establishment, the arbitration shall be in accordance with the International Commercial Arbitration Act (Ontario). The award of the arbitration shall be final and binding upon the parties hereto, and enforceable in any court of competent jurisdiction. The venue for any arbitration hereunder shall be London, Ontario.

Nothing in this section shall defer or interfere with the entitlement of either party to obtain injunctive relief.