Commercial Phone Systems

Introduction

YOVU Office Phone is rooted in its commitment to the best experiences for any individual associated with us, and our service. This includes all persons with disabilities (PWD). It is our commitment to provide accessible telecommunications services to all Canadians, in accordance with the Canadian Radio-television and Telecommunications Commission (CRTC) regulations. While we have always maintained an all-encompassing inclusion methodology, we are recognized by the CRTC and in accordance with their guidelines have created an Accessibility Plan that allows all branches of our business to review and have an equal input into the equality we provide.
This Accessibility Plan outlines our strategies to ensure equal access to our products and services for individuals with disabilities. We pride ourselves on customer service and address every individual accessibility need with the same respect, care, and autonomy. We ensure that we will do our best to accommodate customers, partners, and employees with all the tools available to us.

Areas under consideration for the Accessibility Plan are as follows:
• employment
• the built environment
• information and communication technologies (ICT)
• communication, other than ICT
• the procurement of goods, services, and facilities
• the design and delivery of programs and services
• transportation

Accessibility Policy

YOVU Office Phone is committed to providing accessible telecommunications services in compliance with the CRTC's policies and guidelines.

We will strive to identify and remove barriers to accessibility in our services and facilities.

Our company will ensure that employees receive proper training on accessibility standards and procedures.

Any barriers or accessibility issues will be reviewed by the YOVU Office Phone Coordinator, Maggie Brown, and should be remediated within a maximum period of 30 days.

Communication and Outreach

We will provide accessible formats and communication support for individuals with disabilities upon request.

Information about our accessibility services and contact information for accessibility inquiries will be readily available on our website.

YOVU Office Phone’s Coordinator, Maggie Brown, will be responsible for ensuring that the information available is maintained and up to date.

Customer Service

We will provide accessible customer service through multiple channels, including phone, and email ensuring that individuals with disabilities can easily access support.

Our customer service representatives will receive training on how to interact with customers with various disabilities and how to accommodate their needs effectively.

Training will be reviewed and renewed annually.

Product and Service Accessibility

YOVU Office Phone will do our best to ensure that our telecommunications products and services are delivered in a manner that is accessible to individuals with disabilities.

We will regularly review our products and services to identify and address any accessibility barriers.

When creating new products and services all possible considerations will be made to address any foreseeable accessibility barriers.

Accessibility of Physical Spaces

Our physical office space will be designed and maintained to be accessible to individuals with disabilities, in compliance with applicable building codes and accessibility standards.

Feedback Mechanism

YOVU Office Phone has a direct phone number for customers to report accessibility issues or provide suggestions for improvement.

Contact Methods

Speak directly to a member of our staff at 519-850-5103

Email us at: accessibility.reports@yovu.com

Anonymous Submissions Webpage Form available at https://yovu.ca/accessibility-plan/

• All feedback received will be reviewed and addressed promptly by our Office Coordinator, Maggie Brown.

• All information, including but not limited to, personal information will be considered confidential and handled in accordance with the Personal Information Protection and Electronic Documents Act, and the Privacy Act.

• Appropriate measures will be taken to improve accessibility based on the feedback received.

Compliance Monitoring and Reporting

YOVU Office Phone commits to regularly monitoring our compliance with accessibility standards and regulations set forth by the CRTC.

We commit to review and report on any accessibility issues that arise during the year, and the remedies made.

Consultations

This plan and related policies have been created by verbal consultations with both staff and current customers of YOVU Office Phone who have either visible or non-visible disabilities. Based on their personal experiences we are happy to report that at this time no current barriers were identified, but suggestions and recommendations were made to ensure that YOVU Office Phone remains barrier-free moving forward.

Conclusion

YOVU Office Phone is committed to fostering an inclusive and accessible telecommunications environment for all Canadians.

This Accessibility Plan outlines our dedication to removing barriers and ensuring equal access to our products and services for individuals with disabilities.

Date of Plan: May 31st, 2024

Next Review Date: May 31st, 2025