VoIP Business Phones
Frequently Asked Questions & Guides
VOIP is an acronym for Voice over Internet Protocol, or in simple terms phone service over the Internet. This technology has revolutionized the telecom industry and benefited consumers in many ways. The biggest benefits include lower telecom costs and improving features, flexibility and reliability.
All you need to run VOIP is a broadband internet connection and a VOIP-enabled phone, lots of models to choose from. Some users place firewalls or other devices between the broadband Internet connection and the phone, but these are not normally required.
YOVU Office Phone service is geographically redundant across several secure data centers in Canada, with backup Internet connectivity and power, protecting our services against outages. Since the system is not hosted at your location, we are part of your disaster recovery/business continuity plan! Calls can be encrypted for increased security, and routed to cell phones or other offices if you lose your local internet.
Enjoy all the features and functionality of an enterprise grade phone system without the headache of maintaining a server, or calling a “phone guy” every time a change is required.
No More Analogue Lines with Business VoIP! Never pay high costs for a single phone line ever again, or wait on hold to speak to a big phone company! YOVU Office Phone includes 2 lines per extension, and our support team answers 99% of support calls within 2-3 rings!
No More Long Distance Fees in Canada 10 and USA 48. Additionally, we offer affordable rates for international calls!
With YOVU, never worry about outgrowing the system or adding a user. Simply log into the most user friendly portal and click “add user”. Simple, easy and fast! Ready to expand into an additional location? No problem. We can set up a local number and ship your hardware in as little as one phone call.
YOVU requires High Speed Internet. If you’re a larger business with several active users, we may recommend a dedicated Internet connection, such as Fibre or a private MPLS connection to one of our Data Center facilities. For small businesses, sharing your existing high speed connection is perfectly fine, and is the most common setup for our customers. With each new customer, we run network tests to verify that your Internet connection is suitable for our VoIP service. If for some reason your connection is not sufficient, we can recommend new Internet options to help you move forward. Our sales team will help you navigate through all your options. Also our 30 day guarantee will give you peace of mind to try us out.
If your Internet connection goes down you won’t be able to use your YOVU desk phone, but don’t panic! All inbound calls will still hear your automated voice menu and your voicemail. In addition, if your cell phone is integrated, calls will continue to ring to your cell phone. During an Internet outage, you can easily log into the web portal and change the destination of your calls to your cell phone. If the Internet outage is extensive, you can take your desk phone to another location and plug it in; it works with your number from anywhere! Some of our customers have a backup wireless connection or hub to avoid interruption of service as well.
Yes! We offer a web portal to send and receive your faxes. It’s simple and easy to use. Alternatively, we can provide an analogue ATA adapter which allows your fax machine to connect to our FoIP (Fax over Internet Protocol) network. For mission critical fax machines, sometimes we recommend you keep a traditional fax line for that purpose; the same line may also be used for an alarm system, if you have one at your place of business. We offer test trials!
YOVU Office Phone will continue to greet callers with your automated voice menu and voicemail, as well as route calls to your cell phone and our mobile apps. Your desk phone will not work until power is restored, unless you plug your desk phone elsewhere with power.
Absolutely! Your desk phone will work anywhere in world, you just need High Speed Internet. Don’t forget to update your 911 address with us if you move locations for an extended period. If you're expanding into a new city, we can even provide you with local number to give you that local presence.
Depending on the type of desk phone you have, we may be able to re-use it. We can re-use most newer: Polycom, Cisco, Aastra, Snom, Yealink, Mitel and Grandstream phones. If it is a non VoIP phone, we can use a VoIP ATA adapter. We are sometimes able to offer trade ins for ShoreTel, Cisco, Mitel and other newer systems.
Our desk phones require Ethernet, also known as CAT5e or Cat6 cabling connection. We can provide a quote on the cabling if needed. We also offer a variety of cordless phones if you don’t have cabling available to your desk. Note: for large manufacturing plants and big box stores with long cable runs: if you’re a manufacturing plant, and your cabling locations are very difficult, too costly or outside the 300ft length limit of Ethernet, we can provide a Phybridge router that uses your existing CAT3 cable up to 1200ft and converts it to 10 mbps Ethernet.
We will do our best to find you the Toll-Free Number of your choice.
Computer Telephony Integration This is a term used to describe the technology that is able to connect and allow computers to interact with telephones. This sophisticated technology delivers businesses the power of communication through their CRM Integrations and voice platforms.
Simple User Portal
Manage your entire communications platform, from any connected device.
Choose from a wide range of local, toll-free and branded numbers to suit your organization's needs.
Easily manage your users, teams and auto-attendant settings to fit your changing business needs.
Hosted in Geo-Redundant Canadian data centers ensuring reliability, with 99.99% upkeep backed by SLAs.
Designate and direct incoming calls to ensure they reach the desired department the first time.
Dedicated support with rapid implementation, regular updates and a complete knowledgebase.