Commercial Phone Systems
call forwarding
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100% Canadian Business VoIP Phone Systems. Stay connected with confidence in our solution for your Business VoIP Phone Systems. Keep your business reachable, scalable and seamlessly secure with our future-ready communications platform.
Premium Support. Dedicated support with rapid implementation, regular updates and a complete knowledgebase. Simple User Portal. Manage your entire communications platform, from any connected device. Easy Administration. Easily manage your users, YOVU Privacy Policy teams and auto-attendant settings to fit your changing business needs. Concrete Security. Hosted in Geo-Redundant Canadian data centers ensuring reliability, with 99.99% upkeep backed by SLAs. Auto-Attendant. Designate and direct incoming calls to ensure they reach the desired department the first time. Custom Numbers. Choose from a wide range of local, toll-free and branded numbers to suit your organization’s needs.
Leverage Salesforce. Using YOVU Privacy Policy to power your sales team, proactively support customers or better understand your users is at the core of most of our clients’ businesses. As such, our integration works natively inside Salesforce making your colleagues and teams far more efficient and better able to Leverage Salesforce, utilize your Salesforce data to make calls and notes more effectively.
Accessibility Plan
YOVU Privacy Policy
Leverage Salesforce. Using YOVU Privacy Policy to power your sales team, proactively support customers or better understand your users is at the core of most of our clients’ businesses. As such, our integration works natively inside Salesforce making your colleagues and teams far more efficient and better able to Leverage Salesforce, utilize your Salesforce data to make calls and notes more effectively.
100% Canadian Business VoIP Phone Systems. Stay connected with confidence in our solution for your Business VoIP Phone Systems. Keep your business reachable, scalable and seamlessly secure with our future-ready communications platform.
Premium Support. Dedicated support with rapid implementation, regular updates and a complete knowledgebase. Simple User Portal. Manage your entire communications platform, from any connected device. Easy Administration. Easily manage your users, YOVU Privacy Policy teams and auto-attendant settings to fit your changing business needs. Concrete Security. Hosted in Geo-Redundant Canadian data centers ensuring reliability, with 99.99% upkeep backed by SLAs. Auto-Attendant. Designate and direct incoming calls to ensure they reach the desired department the first time. Custom Numbers. Choose from a wide range of local, toll-free and branded numbers to suit your organization’s needs.
Leverage Salesforce. Using YOVU Privacy Policy to power your sales team, proactively support customers or better understand your users is at the core of most of our clients’ businesses. As such, our integration works natively inside Salesforce making your colleagues and teams far more efficient and better able to Leverage Salesforce, utilize your Salesforce data to make calls and notes more effectively.
Introduction
YOVU Office Phone is rooted in its commitment to the best experiences for any individual associated with us, and our service. This includes all persons with disabilities (PWD). It is our commitment to provide accessible telecommunications services to all Canadians, in accordance with the Canadian Radio-television and Telecommunications Commission (CRTC) regulations. While we have always maintained an all-encompassing inclusion methodology, we are recognized by the CRTC and in accordance with their guidelines have created an Accessibility Plan that allows all branches of our business to review and have an equal input into the equality we provide.
This Accessibility Plan outlines our strategies to ensure equal access to our products and services for individuals with disabilities. We pride ourselves on customer service and address every individual accessibility need with the same respect, care, and autonomy. We ensure that we will do our best to accommodate customers, partners and employees with all the tools available to us.
Areas under consideration for the Accessibility Plan are as follows:
• employment
• the built environment
• information and communication technologies (ICT)
• communication, other than ICT
• the procurement of goods, services and facilities
• the design and delivery of programs and services
• transportation
Accessibility Policy
YOVU Office Phone is committed to providing accessible telecommunications services in compliance with the CRTC's policies and guidelines.
We will strive to identify and remove barriers to accessibility in our services and facilities.
Our company will ensure that employees receive proper training on accessibility standards and procedures.
Any barriers or accessibility issues will be reviewed by a dedicated member of YOVU Office Phone staff and should be remediated within a maximum period of 30 days.
Communication and Outreach
We will provide accessible formats and communication support for individuals with disabilities upon request.
Information about our accessibility services and contact information for accessibility inquiries will be readily available on our website.
A dedicated member of our staff will be responsible for ensuring that the information available is maintained and up to date.
Customer Service
We will provide accessible customer service through multiple channels, including phone, and email ensuring that individuals with disabilities can easily access support.
Our customer service representatives will receive training on how to interact with customers with various disabilities and how to accommodate their needs effectively.
Training will be reviewed and renewed annually.
Product and Service Accessibility
YOVU Office Phone will do our best to ensure that our telecommunications products and services are delivered in a manner that is accessible to individuals with disabilities.
We will regularly review our products and services to identify and address any accessibility barriers.
When creating new products and services all possible considerations will be made to address any foreseeable accessibility barriers.
Accessibility of Physical Spaces
Our physical office space will be designed and maintained to be accessible to individuals with disabilities, in compliance with applicable building codes and accessibility standards.
Feedback Mechanism
YOVU Office Phone has a direct phone number for customers to report accessibility issues or provide suggestions for improvement.
Contact Methods
Speak directly to a member of our staff at 519-850-5103
Email us at: accessibility.reports@yovu.ca
Feedback received will be reviewed and addressed promptly, and appropriate measures will be taken to improve accessibility based on the feedback received.
Compliance Monitoring and Reporting
YOVU Office Phone commits to regularly monitoring our compliance with accessibility standards and regulations set forth by the CRTC.
We commit to review and report on any accessibility issues that arise during the year, and the remedies made.
Consultations
This plan and related policies have been created by actual verbal consultations with both staff and current customers of YOVU Office Phone that have either visible or non-visible disabilities. Based on their personal experiences we are happy to report that at this time no current barriers were identified, but suggestions and recommendations were made to ensure that YOVU Office Phone remains barrier-free moving forward.
Conclusion
YOVU Office Phone is committed to fostering an inclusive and accessible telecommunications environment for all Canadians.
This Accessibility Plan outlines our dedication to removing barriers and ensuring equal access to our products and services for individuals with disabilities.
Date of Plan: May 31st, 2024
Next Review Date: May 31st, 2025