Business VoIP Service
Stay connected with confidence in our solution for your business Business VoIP Service. Keep your business reachable, scalable and seamlessly secure with our future-ready communications platform.
Get a Business Phone Demo of our Cloud Phone System. See how we can work with you to build a plan that meets your needs and your budget. Tell us a little about yourself to get a full personal business phone product demo from our business specialists. We can’t wait to show you our powerful, yet, user-friendly business phone system! Schedule your business phone demo today. Business VoIP Service make everything you need to get work done and connect with your customers faster, and easier.
Here, we provide a quality, reliable and secure communications tool for our customers backed. Hence, we achieve that through friendly and knowledgeable customer support specialists. As a comprehensive Business VoIP phone system, and accessible whenever and wherever you need us. Our company would like to share some reasons why we are different from others. We also want to share why that should matter to you and your business.
First, we know what it takes to fulfill the needs of business communications and ensure our clients are taken care of. Secondly, Yovu also knows how frustrating it can be to wait for service when things aren’t running so smoothly. Waiting in queue, for callbacks and technician wait times can be infuriating. If you have ever waited endlessly on hold or have been bounced around from one ‘specialist’ to another, you know what we mean!
APC | Auto Parts Centres
A look at the successful deployment of our VoIP services at APC Auto Parts Centres. Detailing the challenges faced, the approach taken, the results obtained, and the transformative effects on the company's communication framework.
Client Profile
Auto Parts Centres (APC) established its inaugural branch in London in 1981 and has since expanded its network to include 47 branches throughout South and Central Ontario, as well as the Greater Toronto Area. The company operates from a cutting-edge 200,000 sq ft. distribution center in London, Ontario, supporting APC stores. Additionally, a 40,000 sq.ft. facility in Mississauga serves as a hub for just-in-time inventories to GTA stores. With a comprehensive inventory of over 425 product lines, including undercar, under-hood, chemicals, tools, paint & body, and workshop equipment, APC caters to diverse automotive needs. Furthermore, through partnerships with Modern Sales, G2S, and Jet Tools & Equipment, an additional 100 product lines are available overnight. With over 128,000 active part numbers, APC offers a staggering 3.2 million parts to its clientele.
Challenges
As a growing Auto Parts Retail provider managing 47+ locations and over 400 staff doing over 150,000 calls per month was putting tremendous pressure on our team administering our ageing Mitel system. Simple administration task were taking too long, many of our requests required contacting our provider, turnaround times were too long for support tickets. Also as a single point of failure design outages were becoming more frequent and costly, sometimes shutting down all our locations.
Expectations
We needed a system that we could easily administer and provide much better reliability and quicker support turnaround times. Also needed a vendor that had access to developers as we had a customer integration into our CRM called CAPP.
VoIP Provider Selection
It was important that the vendor had a good track record, was well established in the industry, and could provide historical data on uptime. References were thoroughly checked, and the system's features and functionality were tested to ensure they met the organization's needs.
Deployment
YOVU's team was amazing. Right from day 1 they set timelines and milestones. Weekly standup meetings were scheduled to ensure everyone was on the same page and lose ends were handled on the spot. Our system was built and fully functional for testing well in advance giving us the confidence before porting the numbers. They helped us get 50 locations to connect the phones and test in advance by creating custom videos branch managers could follow with step by step instructions. It was honestly the best implementation we have had with any of our technology changes.
Training and Support
YOVU created all custom training videos for our users. They also setup live training sessions and Q&A support.
Solution
The following section provides a comprehensive review of the results obtained from deploying our VoIP services.
Enhanced Communication
The implementation of YOVU's business VoIP solution significantly enhanced communications, streamlining operations and improving overall connectivity within the organization.
Reliable Support and Customization
APC was able to streamline administration tasks, reducing the time required to complete them, which significantly improved the turnaround times for support tickets. YOVU's reliable uptime and support eliminated the cost of outages and prevented shutdowns across locations.
They had a really good track record for reliability, there references were long term clients who were similar size spoke highly of their support team and the product demo’d really well.
We were so impressed with the deployment team at YOVU. It was one of the smoothest deployments we have rolled out for any new technology.