VoIP began as a simple substitute for traditional phone lines, while today hosted VoIP offers such a variety of features that it has the power to significantly streamline business processes, especially in departments that make extensive use of phone features.
Hosted Voice over Internet Protocol (VoIP) is rapidly becoming the number one telephone choice by businesses in North America. It’s become a popular choice by companies of any size because it offers flexibility, higher productivity, and cost-savings. In fact, according to Ideacom, VoIP saves small businesses 90% in start-up costs.
In this article, we’ll discuss the benefits of streamlining processes, and review the 5 most profound ways VoIP impacts workflows:
Key benefits when you streamline business processes
Streamlining business processes are beneficial for both short-term productivity and profits and in the long-term for agility, change, and to withstand competition. Two key benefits are:
- Improved productivity and cost-efficiency
- Better able to identify potential risks and bottlenecks before they are problematic
How VoIP is used to streamline business processes
#1: Increased mobility and flexibility to Streamline Business Processes
Employees are able to maintain productivity by logging in and accessing the main company network from inside and outside the office, in fact from any location, and at any time. This means that there are no restrictions or limitations, and global calls can be made easily, from anywhere.
An auto-attendant feature ensures calls reach the right department the first time.
Synced contacts mean no one has to remember to jot down numbers or manually store them to devices.
VoIP also allows calls to move live between devices so that productivity need not end.
#2: Eliminates or reduces travel
VoIP largely eliminates the need for business processes to factor in travel time or costs.
With VoIP technology, all communication including conferences, can be conducted in the office or even by working remotely, cutting out costs and time. The result of decreased travel time is optimized productivity.
#3: Business communication tools and systems
Business communication tools and systems and their processes are synced with VoIP to eliminate time-consuming and error-prone manual updates.
Other software like CMS (Customer Management Software) can be integrated to further optimise processes.
#4: Companies don’t require their own technical team
Hosted VoIP is particularly helpful to reduce expenses in startups and small businesses, as they do not require their own technical team; instead, because the VoIP platform is hosted externally, all the company has to do is contact the provider for support so that even the smallest businesses can enjoy optimum performance.
In addition, hosted VoIP offers the highest levels of security without companies needing to employ their own technical resources. Data backups and 3rd party audits are all included, and there is usually a high SLA upkeep (for example, YOVU boasts a 99.99% SLA upkeep, which means the trusted VoIP platform is reliable, secure and will keep you connected.
#5: Integrates with other software
Hosted VoIP can integrate with all of the most popular tools, such as Salesforce, Chrome and Microsoft Teams, and can be customized where necessary.
Integration with other software is key in streamlining processes, because they must all be able to play together nicely in order to eliminate unnecessary and time-consuming tasks.
Wrap-up
Hosted VoIP has the potential to significantly streamline business processes and improve productivity, cut costs and enables teams to identify risks and bottlenecks before they negatively impact the business.
Find out how the YOVU Future-ready communications platform helps Canadian companies of all sizes stay reachable, scalable and seamlessly secure.
VoIP began as a simple substitute for traditional phone lines. While today VoIP offers such a variety of features. It has the power to significantly streamline business processes. Departments that make extensive use of phone features can use VoIP.
VoIP becomes the number one telephone choice by businesses in North America. It become a popular choice by companies of any size. Really it offers flexibility, higher productivity, and cost-savings. In fact, according to Ideacom, VoIP saves small businesses 90% in start-up costs. In this article, we’ll discuss the benefits of streamlining processes. We will review the 5 most profound ways VoIP impacts workflows.
