There are numerous factors to consider when investing in a new business VoIP system. With all the different service providers and options, you may find it tough to choose one. Making sure that the VoIP system you choose is suitable for your business size, structure and budget is essential.
Although most VoIP systems offer great versatility, functionality, and flexibility for small, medium, or large businesses, not all of them are created equally. Ideally, you want a business VoIP system that provides you with the best features at a reasonable price. You also want a provider that offers excellent support and service by helping you to resolve issues around the clock. But just how do you go about finding this balance between features, support, and pricing?
Here are 5 things to look for in a new business VoIP system:
Features
You likely already have a good idea of what type of features you and your team require. So, keep these in mind as you look into the different options that are available. When it comes to the features make sure that they meet your current requirements but are versatile enough to suit your business needs in the future as well. You want a VoIP system that can grow and scale as your business does.
Pricing
Once you know what features you need and which service providers offer adequate technology to meet those needs, you can look at pricing. Even though a new business VoIP system is already relatively inexpensive for business, it’s essential for you to look at the big picture. Find out what the total cost of ownership will be; especially at first. However, keep in mind that rental options are also available. This would entail the equipment/phones, the setup fees, costs to switch over from another system as well as training for employees. Ideally, you’ll want a provider who is upfront about these costs and includes it in the rate. See some of YOVU’s Standard Features.
Mobility
Many employees are currently working remotely from home or elsewhere and this is set to increase in the future. As a result, your business phone system should support your remote team as well. Choose a new business VoIP system that includes a custom mobile app so that your team can use it on their mobile phones, tablets, or web-phone on their computer. Mobile support in the form of an app is essential for this type of technology but keep the quality in mind. Although most include apps, the quality varies and you’ll want to choose one that is fully functional.
Integrations
Since VoIP is a software, one of its many benefits is that it can easily integrate with other software or useful apps. While looking at your options, make sure to consider the list of pre-built integrations. For the best fit, choose one that integrates with your CRM (customer relationship manager) system and other useful apps that you use such as Salesforce, Microsoft Teams, Chrome, and G-Suite. Some advanced providers, like YOVU Office phone, even have developers available to assist you with custom integrations.
Support
Finally, you’ll want to ensure that you have the necessary support while using your new business VoIP system. Evaluate or enquire about the level of support you can expect to receive from the provider. Setting up and training staff in new systems will take some time and it will help to have adequate support. Choose a provider who has a strong focus on customer service, who won’t leave you waiting on hold, and will provide you with assistance 24/7.
