How to Get the Most From Your Existing Phone System
Switching to a modern VoIP system with a great provider can create incredible benefits for your business. However, if making a move isn’t right for you at the moment, all is not lost. There are several things you can do right now to ensure you get the most out of your existing phone system. Start with these five tips.
1. Create a Telephone Communication Policy
If you want to make sure your customers have a great experience when calling your business, you need to establish a company policy regarding phone communications. First, make sure every employee answers the phone using your company greeting. Consider something simple, like: “Thank you for calling [your company name], how may I help you.”
It’s also critical to ensure that everyone who answers the phone knows the names of their coworkers and their responsibilities. This improves the chances that calls will be routed correctly the first time, reducing customer frustration and improving efficiency. You may consider monitoring your team’s phone etiquette so you can correct any potential issues before they develop into serious problems.
2. Take Advantage of Available Integrations
Integrating your existing phone system with your other business technology is a smart move. Linking your phones to a company database or CRM software creates many benefits. For example, dialing numbers directly through your computer can improve accuracy. CRM integration also allows your team to quickly review customer history during calls. This will result in better customer service and higher satisfaction rates.
3. Prepare for High Call Volumes
As your business grows, your call volumes are likely to increase. Many businesses turn to automated systems to help manage the influx of calls. One of the most popular is an automatic attendant, which picks up calls and routes them to the proper department without the need for a human operator.
Automatic call distribution is another in-demand feature. It places calls in a queue and then routes them to the next available team member, significantly cutting back on customer wait times. If your existing phone system already has these features, or others like it, you’ll want to take the time to set them up and ensure your team is properly trained to use them.
4. Plan for the End of Your Contract
While it’s always a good idea to make the most out of the systems you currently have, it also makes good business sense to look towards the future. If you’ve examined the ROI of contract breaking and determined that it’s not the best move right now, you can still begin to prepare yourself for making a change when the time is right.
Start by exploring your options and making a list of must-have updates and features. This way, you’ll be fully prepared to make a move once you’re nearing the end of your current contract.
5. Upgrade your Existing Phone System to VoIP
Sometimes, it’s not the current phone contract that holds a business back from making a change. If you’ve spent a lot of money on your current phone system and aren’t ready to give it up, you may still be able to make the change to VoIP. YOVU allows you to sync up to our system either through pre-enabled VoIP phones or with simple, inexpensive adapters. This way, you can begin to enjoy the benefits of VoIP without completely scrapping the system you already have in place.
Learn More Today
Are you ready to learn more about how VoIP can improve your business operations? We’re here to help! Contact us today to schedule a free demo and receive a custom quote.