business-operations, it-systems

Leaving your Current Phone Provider


Ditching your old landline and switching to a modern VoIP system brings amazing benefits! Even if you’re already using VoIP, you may have learned that not all providers are created equally. Once you’ve found a provider that offers all the features you’re looking for, making a change is a smart move.

However, if you’re hesitant to take the leap, you’re not alone. Many professionals are concerned about the process of leaving their current phone providers. You might have heard that it’s a hassle and worry about whether it will cause a business disruption. Knowing what to expect can help ease these fears. Here are three things you need to know before you make the switch.

1. Number Porting

One of the biggest concerns about switching phone providers is whether you’ll be able to keep your current phone number. While losing your number is inconvenient for individuals, it can be catastrophic for a business owner. However, you’ll be glad to know that the Number Portability Administration Center (NPAC) states that as long as you stay in the same geographic area you can take your phone number with you to any provider you choose.

Some providers may try to bully you into staying by telling you they can’t guarantee you can keep your number. Remember that it’s the law! You own your number and they can’t take it away from you.

2. Downtime

It’s important to understand that you might experience some downtime while making the switch. The number portability rules state that “simple ports” must be processed in one business day. However, this is a bit misleading. The single-day rule refers to the time the surrendering company has to respond to the request. Once this is done, though, it will take time to verify the information and prove that you’re authorized to port the number. When all is said and done, you can expect the process to be finished in three to four days at the most. In some cases, it can take up to a week or more, but this is rare.

In addition to the time to port your number, there may also be some downtime as you switch from your old system to the new one. It’s a good idea to maintain close communication with your new company so you know exactly what to expect throughout the process. If possible, you may want to plan to make the change during off-hours or slower times as this will help minimize business disruption.

3. Fees

When you signed the contract with your current phone provider, chances are you agreed to continue using their services for a specified period of time. Make sure you review your contract closely so you understand the termination fees and any other fees you might have to pay.

The benefits of a modern system are so great that most users decide the fees are well worth it. However, you’ll want to weigh the cost vs. benefits before you make the change.



Knowledge is Power

If you’re still concerned about the process of switching providers, keep asking questions until you feel confident. When you’re ready to take the leap, plan on staying in constant communication with your new provider until you’re completely up and running. Even if you’re not thrilled with your current provider, keep an open line of communication with them as well. This will help ensure that the change goes as smoothly as possible.

Most importantly, remember that you have nothing to fear. While making the switch is a big step, you’ll find that it was well worth it in the end.

YOVU can help you transfer from your current phone provider with ease. We also offer top-of-the-line security, integrations, and more. Contact us today to book a demo so you can see for yourself exactly how we can improve your business operations.