Optimizing Your Small business phone systems for Premium Support
When it comes to your Small business phone systems, ensuring premium support is crucial for seamless operations. With our services, you can count on dedicated support from our team, providing rapid implementation, regular updates, and access to a comprehensive knowledge base. Our commitment to premium support guarantees that you receive the assistance you need promptly and efficiently, allowing your business to thrive.
Simplifying Communication with a User-Friendly Portal
Managing your entire communications platform shouldn’t be a hassle. That’s why our commercial phone system offers a simple user portal, accessible from any connected device. With this user-friendly interface, you gain control over your communication tools, making it easy to oversee your system’s performance, manage user settings, and optimize your teams’ productivity. Say goodbye to complicated administration and enjoy a streamlined communication experience.
Securing Your Business with Concrete Reliability
Security is a top priority for any commercial phone system, and our solution ensures concrete measures to protect your business. Hosted in geo-redundant Canadian data centers, our system guarantees reliability and data integrity. With an impressive 99.99% upkeep backed by service level agreements (SLAs), you can have peace of mind knowing that your communication infrastructure is in safe hands. Focus on your business while we handle the security of your phone system.
The YOVU portal offers some powerful reporting on your call center. Using the Portal’s Call Center Reporting features, you can take this a step further by exporting the raw data and using Sheets formulas to manipulate the data for your business needs. In this example, we will be reviewing how to export the data correctly, import that into Google Sheets and use that data to calculate which time of day has the most call volume and for which queue.
Managing Your Call Center Further – Calculate Staffing Needs Using Call Center Data and Google Sheets
The YOVU portal offers some powerful reporting on your call center. Using the Portal’s Call Center Reporting features, you can take this a step further by exporting the raw data and using Sheets formulas to manipulate the data for your business needs. In this example, we will be reviewing how to export the data correctly, import that into Google Sheets and use that data to calculate which time of day has the most call volume and for which queue.
1. Download Your Data
Start by logging into portal.yovu.ca as a Call Center Supervisor and navigate to the Call Center Screen and click on the Reports button.
Once there you should see the Call Volume Graph. Adjust the start and end dates to the range of time that you wish to review.
Scroll down to the bottom of the Table on this page and click on the Total Call Volume number ─ This will bring you to a list of all the Raw Data required to export
2. Import and Use the Data in Excel or Google Sheets
Open the example sheet in Google Sheets and then go to the “Data Import” tab of the spreadsheet
Browse to the CSV file you downloaded from the Portal. Make sure to choose ‘Replace Current Sheet‘ prior to importing.
Is your call center ready for a VoIP System?
VoIP presents numerous valuable benefits for businesses, particularly in the context of call centers. This cost-effective communication solution enhances organizational efficiency by providing a flexible and functional platform. The adaptability of VoIP allows customization to suit specific requirements, making it an indispensable tool for call centers. Upon experiencing the advantages of implementing a VoIP system, you’ll find it to be an integral component, revolutionizing your communication processes and leaving you wondering how you managed without it.
