Remote Team Monitoring and Productivity
When the COVID-19 pandemic hit, every business owner had to make adjustments. For many, being thrust into a remote work environment created incredible challenges. Suddenly, owners and managers who were used to being in close contact with their teams had to learn how to run their companies from afar. To facilitate employee productivity checks and remote team monitoring remain significant hurdles.
While some continue to struggle, those who have embraced VoIP technology are discovering that these modern systems are game-changers. They’ve effectively improved productivity while also allowing supervisors to stay in control with remote monitoring and frequent check-ins. Here are a few examples of how VoIP systems are helping businesses embrace this “new normal.”
When you have a VoIP system, your employees are completely location-independent. They can work from home, on the road, or any other convenient location — and no one will ever know. Features like call routing and voicemail transcriptions allow your employees to give top-notch customer service no matter where they are. Using skills-based routing, you can even direct calls to the most qualified agent so your customers get what they need the first time.
If an employee needs to step away from their remote office, they can easily move from their desktop phone to a mobile device without disconnecting the call. Shared contacts and a one-click company directory also make it easy for team members to stay in close communication with each other.
Remote Team Monitoring Features
It’s important to trust your team, but you’ll also want to get ahead of any issues before they become a problem. A VoIP system allows you to keep an eye on your call efficiency by providing detailed reports. This makes it easy to monitor your current queue, caller details, call system wait times, and more. You can even schedule customized reports to run automatically and land right in your inbox, so you always have the most up-to-date information at your fingertips.
The “Listen, Whisper, Barge” feature gives supervisors and admins the ability to monitor the team’s phone service in three very different ways. Choose to listen in on calls without anyone’s knowledge, speak to your team members without the customer hearing, or create a three-way call with a click of a button. You can also see what your team is up to by using your VoIP system to detect whether they’re on a call, active online, or currently unavailable.
Having a remote team doesn’t have to mean losing your ability to stay in close contact with them. Using your VoIP system, you can easily schedule conference calls with up to 10 team members using secure, password-protected lines. You can also record these calls to share with other team members or keep them on file for future reference.
Learn More About the Benefits of VoIP
These are just a few of the most important benefits you’ll find when you make the switch to VoIP. To learn more about how a VoIP system can improve your workflows, schedule a call today! One of our business specialists would love to learn more about your company and give you a free demo.